Supervises technical support activities and provides direction to technical staff Coordinates employee work schedules and ACD staffing to maintain service level objectives Coaches individual performance to ensure operational excellence; develops SMART goals, training plans, and performance improvement plans Acts as Incident Commander (ICS/ITIL) during scheduled shifts and

Under general supervision, performs high volume private branch exchange telephone operations work of average difficulty; and performs related work as required. Distinguishing Features This is the entry working class in the Telephone Operator sub series. An employee in this class may be assigned to fixed or rotating shift work and may be required to perform general clerica

Starr Regional Medical Cente r is currently seeking talent to fill the position of PBX/Telecomm for our PBX Department. This job is permanent, full time . Benefits Include Competitive Pay Health Benefits (Medical, Dental, Vision) for full time employees Competitive Paid Time Off / Extended Illness Bank package for full time employees 401(k) plan with company match Tuition