Reports to: Support and Service Manager

Location: Pittsburgh, PA; Nashville, TN; Louisville KY; or Charlotte or Raleigh, NC area.

Position Description

As part of In-Situ's Process Business, the ChemScan brand is a leader in the on-line analysis of water chemistry for the past 20 years.

This position reports to the Support and Service Manager located in our Waukesha, Wisconsin office. Initial training will be provided at one or more of the In-Situ Facilities, followed by joint customer site visits with other technical experts.

Responsibilities:

• Be part of the team of technical experts providing technical support and field service for the full line of In-Situ Process Sensors and Analyzers (In-Situ, ChemScan and Partech products).
• Perform on-site Installation, calibration, and training of process sensors and on-line water analysis instrumentation.
• Assist customers to maximize product reliability (usable data - up-time) through remote and on-site service and replacement parts.
• Coordinate with site owners and contractors to ensure successful equipment installation.
• Manage regional customer relationships to nurture service and support.
• Assist Regional Sales Manager with technical support and pilot/demo projects.
• Attend regular product and application training at an In-Situ Process facility.
• Maintain accurate field service kit inventory.
• Able to write detailed service reports detailing troubleshooting, parts used and analyzer data.
• Review with Customer on unmet needs, promotion of service offerings, and generation of leads and closure support for service jobs/offerings

Requirements:

• The preferred candidate will have a strong technical background with good mechanical and electrical skills.
• Have completed a chemistry course with a basic understanding of photometric analysis.
• Have experience with industrial instrumentation including basic knowledge of PLC equipment communication.
• Have good communication skills and be proficient in Microsoft Windows and Office.
• Ability to travel approximately 60% to 80% of the time to customer sites in the local region with some occasional opportunities throughout U.S, Canada, and overseas travel.

In-Situ Process Products are used by many major municipalities across North America to help provide safe drinking water to the public. Our probes and analyzers are also used by waste-water treatment plants to produce clean water while minimizing energy and treatment chemical usage. We are looking for passionate people who work hard while having fun in a casual work environment.

Benefits Available: Health, Dental, and Vision Insurance, 401(k) matching, Short and Long-Term Disability, Group Life/AD&D Insurance, Employee Assistance Program, Will and Trust Preparation Services, 10 paid holidays per year (set by company), 20 days FTO (Flexible Time Off) accrued evenly throughout the year.

Voluntary Benefits: Life / AD&D, Pet Insurance, Aflac, Identity Theft Protection, Legal Services, FSA for Dependent Care, Health Savings Account

Additional Benefits: Continuing Education, Dependent Care, Paid Parental Leave, and Wellness Reimbursements.

In-Situ Inc. builds world-class environmental monitoring instruments ... and world-class careers!

• Excellent compensation package commensurate with experience plus paid holidays, paid vacation and sick days (FTO), medical, dental, chiropractic, life insurance, 401(k) plan, and portion of childcare.
• Please apply at if above qualifications are met.
• Applications are processed through ADP Workforce Now. After clicking on the job title for the position in which you are applying, you will be directed to the ADP website to submit your application.
• Please, no phone calls about this job.
• Principals only. Recruiters, please do not contact this job poster.
• Please do not contact job poster about other services, products or commercial interests.

All qualified applicants will receive consideration for employment without regard to age over 40, genetic information, race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.