We're searching for that one special person for an exciting new role to fill at our fast-paced, high performing downtown Nashville, TN hotel located in the iconic Downtown Nashville Entertainment & Dining District. Our 207 guest rooms are some of the most spacious rooms in all of Downtown. We're one block from the Country Music Hall of Fame and Museum, Music City Center, and Bridgestone Arena. It's a 10-minute walk to Ryman Auditorium, the Johnny Cash Museum, and Broadway. Titans pro football is a mile away, and Vanderbilt University is two miles west.
The individual we are seeking will be responsible for servicing and maintaining all group and catering business opportunities from all market segments and regions.
Flexibility in scheduling to accommodate the hotel's business and staffing needs is a must. This role is one of our on-site representatives for the direct sales and marketing efforts of the hotel and works closely with the Director of Sales and Marketing, the Area Director of Revenue Strategy, and the property leadership team to manage all types of accounts/guests (Groups, Catering, or Business Transient) to achieve guest satisfaction.
This position is an ideal opportunity for an individual looking to gain valuable experience and exposure in the day-to-day operation of the hotel in the Sales & Marketing discipline and is tailor made for someone who aspires to advance into hotel sales and marketing
REPORTS TO: Director of Sales & Marketing
ESSENTIAL JOB FUNCTIONS:
REQUIRED SKILLS AND ABILITIES:
Must have the ability to communicate in English, 2nd language helpful but not required.
Self-starting proactive personality with a professional, even disposition. Maintain a professional appearance and manner at all times. Knowledge of a hotel structure and how all departments interact. Ability to effectively communicate with customers in a friendly and positive manner, meet client needs and resolve complaints. Ability to move throughout the hotel to conduct site inspections when needed. Familiarity with Delphi.FDC, OnQ, OnQ R&I, Other Hilton applications and/or certifications, and Microsoft OfficeS Applications. ProftSword systems preferred but not required.
PERFORMANCE STANDARDS
Customer Satisfaction:
Our customers are what we are about. One of the keys to a positive guest experience is positive interaction with hotel staff. It is essential that you remain professional at all times, and that you treat all guests and associates with courtesy and respect, under all circumstances. Every hotel associate is a guest relations ambassador, every working minute of every day.
Work Habits:
To maintain a positive guest and associate experience, your work habits should always meet and strive to exceed hotel standards for work procedures, dress, grooming, punctuality, and attendance. You should be adaptable to change in your work area and in hotel procedures with a willingness to learn new skills and/or improve existing ones, have the ability to solve routine problems that occur on the job and ask for help whenever you are not sure how to do something.
Safety & Security:
The safety and security of our guests and associates is of utmost importance to the Hampton Inn & Suites Nashville Downtown. Every associate should adhere to the hotel security policies and procedures, particularly regarding key controls, lifting heavy objects, using chemicals, and effectively reporting safety hazards and safety concerns.
NOTE
This description excludes non-essential and marginal functions of the position that are incidental to the performance of the fundamental job duties. Furthermore, the specific examples in each section are not intended to be all-inclusive. Rather, they represent the typical elements and criteria considered necessary to perform the job successfully. Other job-related duties may be assigned by the associate's supervisor.
Furthermore, this description is subject to change, in the sole discretion of the Company, and in no way creates an employment contract, implied or otherwise; each associate remains, at all times, an "at will" associate.