There’s a reason St. Jude Children’s Research Hospital consistently earns a Glassdoor Employee Choice Award and is named to its "Best Place to Work" list. At our world-class pediatric research hospital, every one of our professionals shares our commitment to make a difference in the lives of the children we serve. There is a unique bond when you are part of a team that gives their all to advance the treatments and cures of pediatric catastrophic diseases. The result is a collaborative, positive environment where everyone, regardless of their role, receives the resources, support, and encouragement to advance and grow their careers.
Position Overview
The Clinical Systems Infrastructure Engineer provides support to the planning, design, installation, maintenance, management and coordination of clinical systems and services. Maintains technical currency and studies vendor products to determine those which best meet clinical user needs. Presents information to management that may result in the purchase and installation of hardware and software to support known clinical user requirements. Utilizes infrastructure management tools to provide system and service reporting and data trends analysis to ensure clinical user needs are met. Works cross-functionally with other teams inside and outside of Information Services to ensure optimal clinical user experience and customer support.
Job Responsibilities:
- Contribute to IT infrastructure/network projects/operations as directed.
- Provide customer solutions around infrastructure/network in line with defined service level commitments.
- Consolidate and communicate KPIs and activity tracking indicators with team and business stakeholders as requested.
- Respond to security incidents and escalate as appropriate to ensure timely resolution.
- Assist in creating capacity planning and utilization reports for own area.
- Perform other duties as assigned to meet the goals and objectives of the department and institution.
- Maintains regular and predictable attendance.
Minimum Education and/or Training:
- Bachelor's degree in Computer Science, Engineering, Business or related field of study required.
- Master's degree preferred.
Minimum Experience:
- Some experience and/or understanding of supporting IT infrastructure and service delivery preferred.
Special Skills, Knowledge and Abilities:
- Is aware of network and infrastructure concepts related to own role to provide ongoing support to business teams.
- Executes tasks related to network/infrastructure monitoring to ensure asset capacity and availability as per plans.
Compensation
In recognition of certain U.S. state and municipal pay transparency laws, St. Jude is including a reasonable estimate of the compensation range for this role. This is an estimate offered in good faith and a specific salary offer takes into account factors that are considered in making compensation decisions including but not limited to skill sets, experience and training, licensure and certifications, and other business and organizational needs. It is not typical for an individual to be hired at or near the top of the salary range and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current salary range is $104,000 - $186,160 per year for the role of Clinical Systems Infrastructure Engineer.
Explore our exceptional benefits!
Diversity, Equity and Inclusion
St. Jude Children’s Research Hospital has a diverse, global patient population and workforce, built on the principles of diversity, equity and inclusion. Our founder Danny Thomas envisioned a hospital that would treat children of the world—regardless of race, religion or a family’s ability to pay. Learn more about our history and commitment.
Today, we continue the mission to advance cures and means of prevention for pediatric catastrophic diseases through research and treatment. As we accelerate this progress globally, we believe our legacy of diversity, equity and inclusion is foundational to success. With the commitment of leaders at all levels of the organization, we strive to ensure the St. Jude culture, leadership approaches and talent processes are equitable and culturally responsive. View our Diversity, Equity and Inclusion Report to learn about the hospital’s roots in diversity, equity and inclusion, where we are today and our aspirations for an even better future.
St. Jude is an Equal Opportunity Employer
No Search Firms
St. Jude Children's Research Hospital does not accept unsolicited assistance from search firms for employment opportunities. Please do not call or email. All resumes submitted by search firms to any employee or other representative at St. Jude via email, the internet or in any form and/or method without a valid written search agreement in place and approved by HR will result in no fee being paid in the event the candidate is hired by St. Jude.