Ardent Health Services is a leading provider of healthcare in communities across the country. Through its subsidiaries, Ardent owns and operates nearly 200 sites of care and 30 hospitals across six states. Together, our 24,000 employees and 1,200 employed providers touch more than 10,000 lives each day. With six Ardent entities earning recognition on Modern Healthcare's Best Places to Work list in 2022, Ardent and its facilities continue to earn recognition for outstanding workplace cultures where team members feel a sense of belonging and have opportunities to grow their careers. Ardent has also been recognized by Comparably's Best Places to Work Awards, earning honors in the Best CEO, Best Company for Women, Best Leadership Teams and Best Work Life Balance categories among others.

We have an exciting opportunity to join our team as a Senior EHR Analyst focused on Epic Beacon.

POSITION SUMMARY

The overall responsibility of the Senior EHR Analyst is to provide subject matter expertise in the functional support, design, instruction, oversight and guidance of the Epic system to achieve success in the business operation at the market and applicable facilities. These responsibilities include but are not limited to: hands-on design, build and testing of application workflows and functionality; identifying and executing on system continuous improvement opportunities; participation in build and support for system upgrades; support of applications users; and assisting in the implementation of all Beacon application projects and initiatives.

Analysis and Solution Definition

• Work with Application Managers/Directors/etc. and the entire Project Team, to collect, analyze and document business operations and workflow.
• Quickly understands the business issues and data challenges of the organization and industry.
• Identifies the organization's strengths and weaknesses and suggests areas of improvement.
• Assists in development of system documentation, user manuals and training classes for application suite.
• Engages with testing efforts and ensures issues are identified, tracked, reported on and resolved in a timely manner.
• Analyze data conversion needs.
• Analyze new functionality in new releases to identify impact and opportunities.

Project Execution

• Evaluates current state processes and identifies gaps to future state process around application use to maximize departmental and organizational efficiency and effectiveness.
• Communicates and applies project standards.
• Assists in enforcement of project deadlines and schedules.
• Takes input from supervisor and appropriately and accurately applies comments/feedback.
• Manages resources in accordance with project schedule.
• Consistently delivers high-quality services to business stakeholders.
• Understands the components of running a fiscally successful project.
• Make recommendations, review and test changes, enhancements, and each new release as assigned.
• Ensure test scripts have been created, reviewed, and updated to reflect proposed workflow solutions.
• Assist with defining, testing and implementing interfaces with third party system, and develop effective end-to-end workflows around the interfaces.

Communication

• Assists in the facilitation of team and client meetings.
• Delivers informative, well-organized presentations.
• Demonstrates ability to communicate difficult/sensitive information tactfully.
• Collaborate effectively with colleagues and across teams to achieve goals.

Problem Solving

• Prioritizes and resolves issues.
• Provides ongoing analysis, maintenance, and technical and functional support for systems throughout the organization.
• Provides technical guidance to identify system deficiencies and analyze system problems and solutions.
• Exhibits confidence and an extensive knowledge of emerging industry practices when solving business problems.
• Collaborates with business stakeholders to introduce innovative solutions.

Leadership

• Generates enthusiasm among team members.
• Facilitates effective team interaction.
• Acknowledges and appreciates each team member's contributions.
• Develops and fosters relationships with business stakeholders.
• Continually seeks opportunities to increase customer satisfaction.
• Assists in defining work assignment and workload management for team(s).
• Provides issue management, issue escalation and issue resolution functions for teams

General

• Participate in after-hours support on-call rotation.
• Provide on-site support during go-live or upgrade activations.
• Embodies and Promotes Core Values: Inquisitiveness, Team-Mindedness, Passionate, and Positive Attitude.
• Participate in disaster recovery measures.
• Other duties as assigned.

Education and Experience:

• Degree, certificate, and/or licensure in applicable business area such as oncology, medical office or computer sciences. Experience may be considered in lieu of degree.

• Epic Beacon Certification is required.

• A minimum of 3-5 years experience as an Epic Beacon analyst is required.

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