What you will be doing:

This role is onsite in Memphis, Monday - Thursday, supporting the planning, execution, and oversight of the account management of supply chain services at existing members/customers by maintaining products/services, documenting high level of customer validated savings, and assisting in expanding current accounts product lines and business solutions. This position will work closely with Account Teams at assigned accounts (hospitals and health systems) to determine resources needed to achieve breakthroughs and performance improvement in supply chain products and services, and where applicable, labor cost (productivity and benchmarking), clinical quality / safety programs. All efforts and solutions will be supported by Premier data products and services.

This position works in collaboration with other field Region Specialists, Premier Performance Partner staff, client services, product management, operations, new business development to ensure customer service and value provided exceeds customer expectations. Maintain product and service knowledge and technical competency in all products offered throughout Supply Chain Services. Maintain awareness and knowledge of other business groups to better serve accounts and to drive additional member engagement. Works closely with Premier Integrated Account Team to ensure coordinated account planning and maximize customer value from the Premier relationship.

Required Qualifications

Work Experience:

Education:

Preferred Qualifications

Skills:

• Healthcare
• Business analytics
• Account management

Relevant Experience to include:

• Ability to prepare and present clinical and/or financial data utilizing Excel, Access, Powerpoint and Premier tools to sharecost management and/or clinical performance improvement opportunities.

• Ability to conduct/facilitate management level discussions to identify their needs and translate how Premier can support their efforts through existing or new products.

• Strong knowledge of the issues surrounding the market of health systems in which they serve.

Key Responsibilities:

Account Management

• Develop working knowledge of supply chain services lines of business and products to include; 1) contract portfolio offerings in non-pharmacy, pharmacy, and food, 2) committed and aggregation programs, 3) strategic supplier relationships relevant to customers
• Supports account planning process and assists with the development of a supply chain improvement plan at each member. Ensures plans are updated monthly with identified and implemented savings and shared with account team
• Position Premier as a strategic partner versus a supplier and be Viewed as a Trusted Advisor by key member contacts:
  • Work with account team to understand members strategy, goals, and key performance indicators. Specifically, understanding supply chain related goals (savings, performance goals, etc)
• Participates in strategic account planning in conjunction with RD, Field VP and other customer stakeholders
• Work with account team to provide executive friendly savings & financial updates for inclusion in Quarterly Business Reviews and recurring update meetings
• Cultivate relationships with the supply chain team, supply chain leadership and other department leaders (Rx, Dietary, etc.) with support of the Region Directors
• Generate leads for account growth to meet FY-Fiscal Year revenue targets
  • Drive contract penetration via savings opportunity analytics and presentations
  • Drive uptake on Purchased Service, Rx and Dietary contracting by developing relationships across member organizations
  • Coach members on value of utilizing Premier contracts, products, and services
  • Manage strategic supplier and partner relationships
• Maintain a thorough understanding of all the revenue driving and value add products and services offered to the membership
• Become a proficient user of supply chain related tools, focusing on the timeliness and accuracy of customer data and analytics. Become familiar with customer data in order to optimize interpretation of analyses.
• Ongoing support of analytics that are in alignment with contract roll out and members' supply chain plan
• Management of member rostering of entities and critical customer attributes
• Effectively manage issues with member and supplier customers to:
  • Collect and document issues
  • Probe and scale for urgency
  • Resolve, communicate, or escalate Region Directors or VPs and stakeholders along with recommendations
• Educate customers on how to run reports, perform analysis, and identify opportunities in conjunction with client services if appropriate
• Participate in the development of new and innovative approaches to maximize customer value/satisfaction and grow the business.

Administrative

• Ensure smooth and effective operations between company and member
• Management of Staff, if applicable
• Update monitoring and tracking tools, administrative reports such as salesforce.com, time and expense reports
• Represents the interests of Client Management internally in a variety of settings within and outside of the business group
• Make presentations regarding supply chain results and value as appropriate at conferences, workshops, board retreats, etc.
• Participate in cross functional teams across Business unit's regional operations teams as requested
• Understand organizational structure and all product offerings

Project Management

• Assist with product implementation service delivery (overall project management)
• Work with implementation teams to understand project plan and work plan details including timelines, tasks, resources, etc. in order to assist wtih successful implementation with the customer
• Work with key stakeholders to understand project requirements and expectations
• May Lead problem resolution to ensure customer expectations are met

Additional Job Requirements:

• Remain in a stationary position for prolonged periods of time

• Be adaptive and change priorities quickly; meet deadlines

• Attention to detail

• Operate computer programs and software

• Ability to communicate effectively with audiences in person and in electronic formats.

• Day-to-day contact with others (co-workers and/or the public)

• Making independent decisions

• Ability to work in a collaborative business environment in close quarters with peers and varying interruptions

Qualified full and part time regular employees also receive access to the following benefits:

*Health, dental, vision, life and disability insurance
*401k retirement program
*Paid time off
*Participation in Premier's employee incentive plans
*Tuition reimbursement and professional development opportunities

Premier at a glance:

• Ranked #1 on Charlotte's Healthiest Employers list for 2019, 2020, and 2022 and 49th Healthiest Employer in America (2022)
• Named one of the World's Most Ethical Companies by Ethisphere Institute for the 16th year in a row
• The only company to be recognized by KLAS twice for Overall Healthcare Management Consulting
  

Employees receive:

• Perks and discounts
• Access to on-site and online exercise classes

Premier is looking for smart, agile individuals like you to help us transform the healthcare industry. Here you will find critical thinkers who have the freedom to make an impact. Colleagues who share your thirst to learn more and do things better. Teammates committed to improving the health of a nation. See why incredible challenges require incredible people.

Premier is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to unlawful discrimination because of their age, race, color, religion, national origin, ancestry, citizenship status, sex, sexual orientation, gender identity, gender expression, marital status, familial status, pregnancy status, genetic information, status as a victim of domestic violence, covered military or protected veteran status (e.g., status as a Vietnam Era veteran, disabled veteran, special disabled veteran, Armed Forces Serviced Medal veteran, recently separated veteran, or other protected veteran) disability, or any other applicable federal, state or local protected class, trait or status or that of persons with whom an applicant associates. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. In addition, as a federal contractor, Premier complies with government regulations, including affirmative action responsibilities, where they apply.

Premier also provides reasonable accommodations to qualified individuals with a disability or those who have a sincerely held religious belief. If you need assistance in the application process, please reply toor contact Premier Recruiting at 704.816.5200.

Information collected and processed as part of any job application you choose to submit to Premier is subject to Premier's.