Job Information

LOCATION OF (1) POSITION(S) TO BE FILLED: DEPARTMENT OF GENERAL SERVICES, PRINTING AND MEDIA SERVICES DIVISION, DAVIDSON COUNTY

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This an on-site position.

Working Job Title: Production Manager - Transactional Print

Qualifications

Education and Experience: Education equivalent to graduation from a standard high school and experience equivalent to four years of mail processing, postal services, printing services, production work involving setting up, operating or monitoring machines, bindery, or hand production work including at least two years of production supervisory or managerial work.

Substitution of Experience for Education: Qualifying experience in mail processing, postal services, printing services, production work involving setting up, operating or monitoring machines, bindery, or hand production work may substitute for the required education on a year for year basis.

Substitution of Education for Experience: Additional qualifying coursework at an accredited college, university, technical institute, business school, or vocational or trade school in graphic arts, printing or a related field may be substituted for the required experience on a year-for-year basis, to a maximum of two years, there being no substitution for the required supervisory experience.

Necessary Special Qualifications: Certain positions in this class may be required to meet the following requirements:

1. Complete a criminal history disclosure form in a manner approved by the appointing authority.
2. Agree to release all records involving their criminal history to the appointing authority.
3. Supply a fingerprint sample in a manner prescribed by the TBI for a fingerprint based criminal history records check.
4. A valid motor vehicle operator license.

Examination Method: Education and Experience, 100%, for Preferred Service positions.

Summary

Summary: Under general supervision, performs production managerial work of considerable difficulty; and performs related work as required.

Distinguishing Features: This is the managerial level class in the Production series. An employee in this class manages operations in a production area. This class differs from that of a Production Supervisor in that an incumbent of the latter functions as a first level supervisor.

Responsibilities

1. Oversees the operations for assigned production area: monitors quality of completed products; conducts production meetings and follow ups on all critical jobs; evaluates workflow processes and implements changes to improve quality and turnaround time; utilize workflow software to schedule and track jobs throughout the production process; coordinates workload with internal and external business partners.

2. Consults with clients about production services: informs clients about services provided; surveys clients regarding needs, complaints, and suggestions; communicates and resolves any delays or complications with client's order; investigates complaints from clients.

3. Compiles monthly production reports and presents information to keep upper management abreast of daily production operations and to identify any issues or problems that need addressed.

4. Assist upper management and procurement personnel in the preparation of specifications and contracts for equipment and services.

5. Researches market trends and the availability of new equipment and software to stay up-to-date with the latest technology.

6. Develops job performance plans, documents performance; provides performance feedback and developmental guidance for assigned subordinates.

Competencies

Competencies:

1. Developing Direct Reports and Others
2. Delegation
3. Decision Quality
4. Managerial Courage
5. Customer Focus
6. Boss Relationships
7. Drive for Results
8. Hiring and Staffing
9. Written Communications
10. Planning

Knowledge:

1. Administration and Management
2. Public Safety and Security
3. Mechanical
4. Mathematics
5. Production and Processing
6. Customer and Personal Service

Skills:

1. Management of Financial Resources
2. Management of Material Resources
3. Management of Personnel Resources
4. Complex Problem Solving
5. Equipment Selection
6. Operation and Control
7. Quality Control Analysis
8. Instruction
9. Time Management
10. Reading Comprehension

Abilities:

1. Written Expression
2. Deductive Reasoning
3. Mathematical Reasoning
4. Visual Color Discrimination
5. Speech Recognition
6. Written Comprehension
7. Oral Comprehension
8. Oral Expression
9. Stamina
10. Manual Dexterity
11. Finger Dexterity

Tools & Equipment

Computer

Telephone

Printer

Basic Hand Tools (i.e. wrench, screw driver, pliers)

Hand Held Power Tools (i.e. drills, grinders)

Stitcher

Collator

Large Paper Cutters

Multiple Fold Folder

Trimmer Machinery

Off-Set Printing Presses

Digital Printing Presses

Continuous Printing Presses

High Speed Computerized/Electronic Mail Machinery