Monitor departmental goals to ensure client satisfaction including staffing, volume, response times and quality of service. Provide feedback, training and coaching, both real time and in one on one settings to increase representative performance levels. Respond to escalated client issues and negotiate solutions based on client needs and company policies. Review product ch

Provides administrative support to the assigned office by performing routine and complex administrative tasks to ensure accuracy and efficiency in daily operations Returns customer calls as they relate to questions. (i.e. transactions, refunds, making deposits to inmate accounts, etc.) Returns customer email inquiries as they relate to confirmation of deposits, scheduled

Supports, troubleshoots, and maintains networks for SaaS customers located in AWS and client hosted (on premises) environments. Works with internal and external clients with varying degrees of skillsets ranging from end users to experienced IT teams to resolve highly complex, detailed and high priority server, system, and network technical issues. Maintains, monitors, and

Work with the Corrections Solutions teams to manage information flow between internal teams, partners, facility staff, and third party contractors. Become familiar with business requirements, support team contacts and other application specific background information. Work with Sales, Support, and Project Management teams to complete facility walkthroughs, installation, a

Responsible for managing client projects lasting 2 12 months Manage and assume accountability for all aspects of projects related to delivery of client software and services including Planning and tracking all project activity. Guide the client through release planning in support of the overall project schedule. Track project hours and submit project progress reports by d