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1. Manages work force management operations. 2. Evaluates call center scheduling and staffing trends to optimize cost effectiveness, operational efficiency, and deliver quality service. 3. Leads work force planning strategic planning efforts and make recommendations of work force efficiencies and operational improvements. 4. Monitors call center metrics (after call time, talk time, hold times, aba
Posted Today
As a Customer Care Quality Supervisor, you will be aligned with the Medicare Customer Care and CTM/GRV functional areas. You will be managing small project teams that are monitoring, reporting and producing opinions on the process quality and compliance of Medicare Part D functional areas. You will be responsible for guiding and assisting these team members in identifying risk within these operati
Posted 2 days ago
T-MOBILE USA, Inc.
- Nashville, TN
Here's what we'll count on you to do Make customers happy we are all about the customer experience and building relationships by listening to our customer pain points, owning their challenging issues, and answering their questions with the authority to resolve them yourself. We rely on each team member for help, decision making, and knowledge to determine the best outcomes for our customers. Provi
Posted Today
Enthusiastic, customer focused, passionate, and caring, you'll be more than the face of our company you'll be the heart and soul of our customer experience, the essence of what makes us unique, and the reason we're better than the rest. We invite you to thrive within our dynamic call center environment. Use your professional demeanor, courteous approach and excellent communication skills to delive
Posted Today
SCHEDULE Monday Thursday 11 30AM 8 30PM Friday 9AM to 6PM Edfinancial Services is seeking a full time Client Relations Specialist to work in a fast paced, high volume call center environment. Edfinancial Services is a national student loan servicer with over 25 years of experience in the industry. Your primary responsibilities would be answering inbound phone calls and providing loan information t
Posted 10 days ago
Monday Friday 8 30am 5 00pm Set your sights on a role making a real difference in the healthcare system. We're looking for a self motivated Patient Access Scheduler to join our team. We have a relentless focus on driving results for our customers and enabling them to invest more into patient care; in turn, this allows us to continue to grow our company and your career. The Patient Access Scheduler
Posted 8 days ago
T-MOBILE USA, Inc.
- Chattanooga, TN
Here's what we'll count on you to do Make customers happy we are all about the customer experience and building relationships by listening to our customer pain points, owning their challenging issues, and answering their questions with the authority to resolve them yourself. We rely on each team member for help, decision making, and knowledge to determine the best outcomes for our customers. Provi
Posted 10 days ago
1. Performs side by side listening of associate calls 2. Provides real time associate coaching and development 3. Assists with escalation calls 4. Participates in recruiting activities 5. Conducts candidate interviews 6. Co facilitates new hire and recurrent training 7. Facilitates recognition programs & organizes center activities 8. Cultivates and maintains functional relationships including Tra
Posted Today
Handle multiple tasks, such as, talking with and listening to customers while accessing, reading, and inputting information into numerous applications Handle incoming calls, efficiently resolving a variety of customer service inquiries Utilize problem solving skills to efficiently answer customer requests Maintain, at a minimum, target levels of productivity and performance Locate and interpret co
Posted Today
Handle multiple tasks, such as, talking with and listening to customers while accessing, reading, and inputting information into numerous applications Handle incoming calls, efficiently resolving a variety of customer service inquiries Utilize problem solving skills to efficiently answer customer requests Maintain, at a minimum, target levels of productivity and performance Locate and interpret co
Posted Today
Handle multiple tasks, such as, talking with and listening to customers while accessing, reading, and inputting information into numerous applications Handle incoming calls, efficiently resolving a variety of customer service inquiries Utilize problem solving skills to efficiently answer customer requests Maintain, at a minimum, target levels of productivity and performance Locate and interpret co
Posted Today
Job Title Trainer, Call Quality Job Function Information Technology Location 5200 Virginia Way, Brentwood, Tennessee
Posted 10 days ago
Job Title Trainer, Call Quality Job Function Information Technology Location 5200 Virginia Way, Brentwood, Tennessee
Posted 10 days ago
Handle multiple tasks, such as, talking with and listening to customers while accessing, reading, and inputting information into numerous applications Handle incoming calls, efficiently resolving a variety of customer service inquiries Utilize problem solving skills to efficiently answer customer requests Maintain, at a minimum, target levels of productivity and performance Locate and interpret co
Posted Today
Branch ID 5059 Pay Rate/Salary At least $9.50 / Hour Full time and Part time positions available! Come talk to us about these fantastic career opportunities! Or apply online at www.staffmark.com! Staffmark 9355 Kingston Pike Knoxville Tn 37922 865.693.4047 Job Requirements Customer Service Call Center in Knoxville is hiring for Customer Service Reps! Flexible schedules, team environment, fantasti
Posted Today
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